Del Mar Rendezvous
Comments
2/23/11
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Sherry A., 2/11
"I recently visited this restaurant "Rendezvous" on Valentine's Day 2011 (2/14/2011). The place was pretty busy, but I made sure I explained to the waitress that I could not have any gluten. I ordered from the gluten free menu, which had a good selection.After two bites of the food, I immediately became ill. The waitress verified that I had been given the wrong meal, which contained soy sauce. Even after many apologies & comping the bill, I was very disappointed as my romantic evening was ruined. I do think the waitress should have made sure I was being served the correct plate, especially since I notified her of my gluten allergy.
Please note the incident was promptly reported to the waitress and the manage Daniel Shalom Schreiber as I became extremely ill. I just wanted to share my experince, in hopes that it would not happen to others."
Response to the above post from the management at Del Mar Rendezvous, 2/23/11
"I would like an opportunity to respond and apologize publicly to a recent post on your website if you would allow:
We take the service of our Gluten-Free guests extremely seriously and do have many protocols in place to ensure that they are not given non-Gluten-Free dishes. The waitress who waited on this table was newer and I put trust in her to follow our protocols. Apparently my trust was misplaced and she was terminated immediately following this incident. That is how seriously we take the matter. I take responsibility as I hired her and partially trained her. I have since hired on a waitress with many years experience working at a restaurant that also serves a large proportion of Gluten-Free guests (P.F. Chang's).
We have never had an issue up until this one in our seven year history of serving Gluten-Free dishes and I am thinking this will help to ensure that we never have a problem again. I would just like readers of your website to understand how seriously we take the matter and that the source of the issue has been removed from the restaurant. The correct dish had been made (Seafood Pad Thai) but the former waitress was careless and brought a dish which had regular soy in it (Chicken and Beef Konnyaku Noodles) to the table and apparently the guest did not notice until she had had a few bites of the dish. I want to be clear, though, it is entirely our responsibility to deliver the correct dish to the table. As she stated, I sprinted upstairs to buy Benedryl from the market, delivered it to her and then waited outside for her boyfriend's car. When it arrived I helped her to the car and gave them both my business card and personal cell phone asking them to call me and that I would cover any expenses necessary in regards to health matters or making the evening right. This was in addition to apologizing profusely. We are horribly saddened and embarrassed to have this happen at our restaurant, as we pride ourselves on taking excellent care of all of our guests, in particular those with allergies or specific dietary needs. I had trouble sleeping for many nights following the incident and the waitress who waited on that table felt so horrible she left the restaurant that night in tears.
I am confident that this will never be an issue in the future and am hopeful that visitors to your website are not influenced otherwise, but I can understand fully why they might be. I am just hoping to extend my apologies to Ms. A. publicly and let the community know that the source of the issue was a careless waitress, who has been replaced with one who has a great deal of experience waiting on tables with allergens, in specific Gluten-Free guests."
Thank you,
Daniel Shalom Schreiber
Del Mar Rendezvous
www.DelMarRendezvous.com <http://www.delmarrendezvous.com/>
Dan@DelMarrendezvous.com
Rest: (858) 755-2669
